Exchange & Refund Policy
Exchange and Refund policy:
- Orders may be returned up to 7 days after purchase. (*Delivery charges are not refundable.)
- You must pay for delivery charges if you are returning the item because you changed your mind. Please contact PINKAGE HK via CS WhatsApp for enquiry.
- CS whatsapp: 9585 0627 (Mondays to Fridays (except Public Holidays) 9:30 am to 11:30 pm, 13:30 pm to 17:30 pm)
- 60HKD must be paid upon exchange/return if the settlement amount at the time of purchase exceeds HKD1,000.
- 30HKD must be paid upon exchange/return if the settlement amount at the time of purchase less than HKD1,000.
Delivery charges remittance method:
PAYME or FPS
Exchange and Refund Address:
UNITE 1 ON 11TH FLOOR OF BLOCK 2 NOS. 460-470 KWUN TONG ROAD KWUN TONG INDUSTRIAL CENTRE KOWLOON
Non-exchangeable or non-refundable :
1) When the product label has been removed
2) If damage is caused by customer's responsibility, such as wear marks/cutting/dryer/dyeing
3) When the package is damaged and the value of the commodity is clearly lost