Exchange & Refund Policy

Exchange and Refund policy:

  • Orders may be returned up to 7 days after purchase. (*Delivery charges are not refundable.) 
  • You must pay for delivery charges if you are returning the item because you changed your mind. Please contact PINKAGE HK via CS WhatsApp for enquiry. 
  • CS whatsapp: 9585 0627 (Mondays to Fridays (except Public Holidays) 9:30 am to 11:30 pm, 13:30 pm to 17:30 pm)

Delivery charges:

  • 60HKD must be paid upon exchange/return if the settlement amount at the time of purchase exceeds HKD1,000.
  • 30HKD must be paid upon exchange/return if the settlement amount at the time of purchase less than HKD1,000.

Delivery charges remittance method:
PAYME or FPS

Exchange and Refund Address:

Shop 103, 1F, Causeway Place of Hong Kong Mansion, No 2 Great George Street, Causeway Bay

Non-exchangeable or non-refundable :
1) When the product label has been removed
2) If damage is caused by customer's responsibility, such as wear marks/cutting/dryer/dyeing
3) When the package is damaged and the value of the commodity is clearly lost